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Welcome to AllClear!
We're the Travel Insurance specialist for customers with pre-existing medical conditions.
Mission statement
We believe everyone has the right to travel.
The company's mission is to help anyone with medical conditions to get the insurance they want and need. We're passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we strive to help customers travel anywhere in the world.
All conditions, all ages, all destinations§
AllClear by Numbers
5
Offices
20+
Years experience
31
Awards
3.5m+
People covered
400+
Employees
Meet the innovators behind AllClear
At the helm of AllClear is a team of seasoned leaders who bring a wealth of experience and vision to the company. Chris Rolland, the CEO, has over 20 years of experience in the Financial Services industry, having held the position of CEO at Staysure and American Express Insurance.
The executive team at AllClear boasts a diverse range of expertise, spanning financial services, health solutions, and technology solutions. This enables the company to navigate the complexities of the insurance industry and deliver solutions that cater to the unique needs of its customers.
Chris Rolland
Chief Executive Officer
Neville Doe
Chief Financial Officer
Simon Wood
Chief Technology Officer
David Gomez
Insurance Director
Sarah Collinson
Business Development Director
Marie Carter
Head of Pricing
Bhavek Rughani
Head of Marketing
Linda Davis
Head of Operations
Garry Nelson
Head of Corporate Affairs
Louise Parker
Head of HR
Company's History
Why AllClear?
Expertise
With our deep industry knowledge and extensive experience, we are well-equipped to understand and cater to the unique needs of travellers with medical conditions. With our 25 year heritage in specialist cover, we're your ultimate partner in ensuring worry-free travel experiences.
All-inclusive cover, unparalleled peace of mind
Travel should be about relaxation, exploration and creating unforgettable memories. We've covered over 1300 different medical conditions. You can travel with confidence knowing that you're protected against unexpected medical emergencies.
Always a Customer-first approach
We put our customers at the heart of everything we do, from our innovative product offerings to our exceptional customer service. Our team is dedicated to understanding each individual's unique circumstances and needs, and providing personalised cover solutions.
Award-Winning Service
Our commitment to excellence has been recognized with numerous industry awards. But most importantly, 98% of customers rate us Excellent or Great from over 200K Trustpilot reviews.
Join the 3.5 million+ members we've helped cover
Peace of Mind
99%+
of all claims paid within 5 working days2
Satisfied Customers
98%
of customers rate us as 'Excellent' or 'Great'3
Recommend Us
97%
of customers would recommend us to family and friends4
All-inclusive
99.5%
of customers are offered cover5
What our customers say
We are proud to have received a Which? Best Buy for our AllClear Gold Plus Travel Insurance.
AllClear in industry partnerships
We're the Medical Travel Insurance scheme provider for BIBA (British Insurance Brokers Association) and we work with several large medical charities including Diabetes UK, Stroke Association and Motability
AllClear in media partnerships
We've been featured in several respected organisations and publications, further establishing our reputation as a trusted provider in the industry. Here are some of the notable press mentions
The 10 safest countries to travel to in 2026 - 1 is just an hour's flight away
The 14 most popular cruise ship destinations for Brits as demand skyrockets - full list
Singapore ranks among the best cities in the world for senior travellers
Brits go travel crazy in 2026 as 8 in 10 plan trips abroad
Travelers reveal the world's top taxi-scam hotspots — and the US ranks very high on the list
Over 50 per cent of grandparents are footing the bill for family holidays to 'strengthen family bonds'
World's 'most beautiful cruise port' is tucked away in city that's UNESCO site
How to pay less for travel insurance when you have a medical condition - according to the experts
Travel insurance expert reveals the things you NEED to cover with your policy... and the one 'serious' mistake that people make when buying it
The £550 travel insurance that saved us from a £83,000 medical bill
Insurance Times Awards 2023: AllClear Insurance invests in technology to maintain customer-first approach
AllClear partners with Age Co: AllClear Travel Insurance will offer policies tailored to older travellers in partnership with Age UK's commercial subsidiary
Best travel insurance companies and policies 2024: All Clear was the highest-scoring medical specialist insurer in our analysis
A recent study by AllClear Travel Insurance has ranked the world's most luxurious airports, and Dubai International Airport (DXB) has come out on top.
Proud Member of MaPs Travel Insurance Directory
AllClear is a proud member of the MaPS (Money and Pensions Service) Travel Insurance Directory. This directory, curated by the Money and Pensions Service, is a comprehensive list of insurance providers who specialize in providing travel insurance for individuals with serious pre-existing medical conditions.
Being part of this directory means that AllClear meets the high standards set by MaPS in providing trustworthy and comprehensive insurance cover. Our presence on the Medical Travel Insurance Directory, signifies our commitment to offering tailored insurance solutions for individuals with pre-existing medical conditions.
Award-Winning cover Multi-award-winning Travel Insurance
Our commitment to exceptional service and specialist cover has earned us national recognition. Trusted by over 3.5 million travellers, we're here to help you travel with peace of mind.
Customer Service Award,
UK Broker Awards 2023-2025
Overall Broker of the Year,
UK Broker Awards 2025
Customer Champion of the Year,
Insurance Times Awards 2025
Personal Lines - Broker of the Year,
Broker Innovation Awards 2024
Customer Champion of the Year,
Insurance Times Awards 2023
Broker Innovation Awards 2023,
Personal Lines - Broker of the Year
Company values
Integrity
We have a belief in doing what's right. We have a deeply held belief in our people being our difference. We uphold the highest standards of honesty and transparency in all our dealings. This means that we ensure full disclosure, clear communication, and ethical decision-making at every level of our operations.
Customer-Centric
Our customers are at the heart of everything we do. We are committed to providing empathetic, exceptional service and tailored insurance solutions to meet individual needs. Our UK contact centres mean we have a team of product experts on hand to help with enquiries, understand our customers' unique circumstances, and deliver services that exceed their expectations.
Innovation
The world is changing faster than ever. We use technology and data science to accurately assess risk, offer top-quality insurance products and provide unparalleled service to our partners and customers. We push boundaries, innovate and think differently - evolving the insurance of the future. We continuously evolve our services and products to stay ahead of the changing needs of travellers and the dynamics of the travel industry. We're always exploring new technologies, strategies, and ideas that can enhance our offerings to our customers.
Knowledgeable
With 25 years experience in medical risk rating, we're experts in providing cover for customers who are travelling with medical conditions. We care about what matters most to people with a pre-existing medical condition.
The team that make magic happen
Beyond the leadership team, AllClear's success is driven by a team of dedicated professionals who bring their unique talents and skills.
Our staff are innovative and inspiring. They care deeply about the business and each other.
AllClear fosters a collaborative work environment, offering its employees:
- A dynamic platform to participate in stimulating projects
- A strong emphasis on fostering collaboration and support among its employees
- A culture of innovation and teamwork
Our team values
Meet the experts
Meet the team that produce and author all of the Travel Insurance content on the website.
Letitia Smith
Travel Insurance Expert and Head of Communications
Letitia is an expert on protecting yourself with the right cover, both before you go on your holiday and while you’re there. Letitia cares deeply about helping people with medical conditions get the cover they need to travel with peace of mind.
Mellisa Hutchins
Travel Insurance Expert and Content Manager
At AllClear Travel Insurance, Mellisa specialises in communications, making travel insurance clear and easy to understand for all.
Dr. Anisha
NHS General Practitioner and Media Doctor
Dr Anisha Patel is a general practitioner with a specialist interest in women’s health and a bowel cancer survivor since 2018. She is a speaker, health educator, writer and media doctor and works hard within a variety of media outlets to push health education agendas and break down stigmas and taboos.
Preethi Daniel
Deputy Medical Director - London Doctor’s Clinic
Dr Preethi Daniel has well-rounded clinical knowledge in Emergency Medicine, Child Health, Mental Health and Women’s Health. Dr Daniel works as a NHS GP in a busy Hertfordshire practice of over 10,000 patients.
Dr Frankie
Clinical Research Fellow and PhD Candidate in Genitourinary Oncology
Dr Frankie Jackson-Spence MBChB (Hons) BMedSc (Hons) MRCP is a medical doctor, media and content creator and podcast host, who offers factual and relatable health advice in preventative medicine.
Shani Dhanda
Disability Inclusion & Accessibility Consultant
Dr. Shani Dhanda is recognised as the UK’s most influential disabled person (Shaw Trust). A leading consultant in diversity and inclusion, she lives with the rare genetic condition Osteogenesis Imperfecta. She is an accomplished TV and radio broadcaster, keynote speaker and social entrepreneur.
AllClear ESG Commitment Statement
At AllClear we believe that environmental, social, and governance (ESG) factors are crucial to our long-term success as a specialist provider of insurance products.
We're aware that our actions contribute to shaping the world. Hence, we are dedicated to building a sustainable future that benefits not just our customers, employees, and shareholders, but also the local, national, and global communities.
To learn more about our commitment to environmental, social, and governance factors, visit our ESG Commitment Page
A dedication to Social Responsibility
AllClear's dedication to social responsibility extends beyond its business operations. The company participates in initiatives such as the Charity Action group, which raises awareness about access to insurance for vulnerable people and provides support to related charities.
A commitment to Net Zero
We are committed to supporting a sustainable world and sustainable travel, while also supporting the local community closer to home.
The company is committed to reaching an ambitious Net Zero target by 2040, reducing greenhouse gas emissions, increasing the usage of renewable energy, and decreasing water usage and waste generation.
Charity Work
AllClear actively supports and encourages our employees to help local community organisations and activities in our region. Here are some of the charities we continue to support through various fundraising activities.
We've raised over £100,000 for the Royal Marsden and The Willow Foundation charities.
We had two teams take part in Race the Sun, a tough cycle, hiking and canoeing race in the Brecon Beacons, raising over £5,900 for Action for Charity. We also sponsored the Essex Abseil event, which raised over £12,000 for Cancer Research UK. In 2019, team members completed the 3 Peaks challenge, raising more than £4,300 for Macmillan. We participated in the 2022 Ride London 100 mile charity bike ride, which raised £12,000 for DiabetesUK.
Modern Slavery and Human Trafficking Statement
This document serves as our Group's official stance and strategy against Modern Slavery and Human Trafficking. It outlines the measures we've implemented to fight modern slavery within our supply chain and reaffirms our commitment towards continuous, effective action to support the eradication of modern slavery and human trafficking across international supply chains.
This statement is made in compliance with section 54(1) of the Modern Slavery Act 2015 (the “Act”) by Insurevo Group Ltd (“Insurevo”) and applies to all companies within Insurevo's Group including IES Limited, AllClear Holdings Ltd and AllClear Insurance Services Ltd.
The Act mandates businesses like ours to release an annual statement detailing the steps that have been undertaken to prevent modern slavery in the business' operations and supply chains.
For more details, please refer to our full Modern Slavery and Human Trafficking Statement
How do you protect my details?
At AllClear, your privacy and security are our top priority. We understand the importance of safeguarding your personal and medical information, and we have implemented robust measures to ensure your details are protected at all times.
Data Encryption:
We use advanced encryption technology to secure your data when you input your details on our website or during any digital communication with us.
Compliance with Regulations:
We adhere strictly to data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure that your data is handled responsibly and ethically.
Compliance with Regulations:
We adhere strictly to data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure that your data is handled responsibly and ethically.
Regular Audits:
We conduct regular security audits and updates to our systems to prevent security breaches and to keep up with the latest security standards.
Cookie Policy:
We use cookies on our website to improve your browsing experience while keeping your preferences and data secure. You can learn more about how we use cookies by visiting our Cookie Policy.
Privacy Policy:
Your privacy is of paramount importance to us. For detailed information on how we collect, use, and protect your personal information, please read our Privacy Policy.
How do you contact AllClear
If you need to speak to a member of our customer care team, you can chat to one of our agents online via Live Chat.
Need Help?
- Chat to one of our agents online via Live Chat
- Call our customer care team on 01708339026
- Email technicalservicesallclearinsurance.com, if you need help using our website, or have any feedback
Get a quote
AllClear Gold Plus and Platinum achieved Which? Best buy. AllClear Gold Plus and Platinum has been 5 Star rated by Defaqto..
1 Based on Trustpilot reviews of all companies in the Travel Insurance Company category that have over 70,000 reviews as of June 2025.
2 99%+ is based on non-assistance claims approved for payment during January 2024 to January 2025 on AllClear branded policies only. 5 working day window commences when insurers have received all relevant information and documentation to confirm claims cover.
3 Based on 200,000+ Trustpilot responses, as of November 2025.
4 Based on 574 responses, post-purchase survey June 2025.
5 Based on completed quotes between March 2025 and February 2026.
§ We offered cover in 99.5%+ of cases (2025 quotes) but can't guarantee cover in every circumstance.
